FAQ

1. What is GLOWZEA?

GLOWZEA is an online store offering a curated selection of lifestyle and home products, shipped directly across India.

2. Where do you ship?

We currently ship only within India.

3. What payment methods do you accept?

We accept:

UPI, Credit/Debit Cards, Net Banking
Cash on Delivery (COD) is also available across most pin codes.

4. How long does delivery take?

Once your order is processed, delivery usually takes 7–15 business days, depending on your location. You’ll receive tracking details via email or SMS once the order is shipped.

5. Can I return a product?

Yes! You can request a return within 4 days of delivery by emailing us at support@glowzea.com with a valid reason and product photos. Returns are accepted only for unused, undamaged items in original packaging.

6. How will I receive my refund?

Refunds (once approved) are issued to your original payment method within 7–10 business days after we receive and inspect the returned product.

7. How do I track my order?

You can track your order using your tracking number through the Order Tracking page on our website or by clicking the link provided in your shipping confirmation email.

8. Are the products original or branded?

Our products are sourced via third-party verified suppliers (Roposo Clout). While they may not always carry mainstream brand tags, we focus on quality, functionality, and affordability.

9. Do you offer warranties or guarantees?

We do not offer warranties or guarantees, as products are dropshipped. However, if you receive a defective item, contact us within 4 days and we’ll do our best to resolve the issue.

10. How can I contact customer support?

Email us anytime at support@glowzea.com. Our team typically responds within 24–48 business hours.